RETURNS & EXCHANGES
At Karol Bagh Wala, we stand by our promise —
Always the Best. Never Overpriced.
We are committed to providing quality products and a transparent shopping experience. If you face any issue with your order, our team is here to help.
WHAT IS THE WINDOW FOR RETURNS OR EXCHANGES?
RETURN OR EXCHANGE REQUESTS MUST BE INITIATED WITHIN 7 DAYS OF DELIVERY.
REQUESTS RAISED AFTER THIS PERIOD WILL NOT BE ACCEPTED.
DO YOU HAVE A RETURN / REFUND POLICY?
ALL SALES ARE FINAL.
KAROL BAGH WALA DOES NOT OFFER A REFUND POLICY.
RETURNS, WHERE APPROVED, ARE PROVIDED ONLY IN THE FORM OF KAROL BAGH WALA STORE CREDIT / GIFT CARDS, SUBJECT TO THE TERMS BELOW.
ARE REFUNDS PROVIDED?
NO. ALL APPROVED RETURNS ARE ISSUED STRICTLY AS KAROL BAGH WALA STORE CREDIT / GIFT CARDS.
NO CASH, BANK, UPI, WALLET, COD, OR ORIGINAL PAYMENT METHOD REFUNDS WILL BE PROCESSED FOR APPROVED RETURNS, EXCEPT WHERE OTHERWISE REQUIRED UNDER APPLICABLE LAW.
RECEIVED A DAMAGED, DEFECTIVE OR INCORRECT ITEM?
Every order is quality-checked before dispatch. However, in the rare event that you receive a damaged, defective, or incorrect product, please report the issue within 48 HOURS OF DELIVERY.
Please provide:
- Order number
- Description of the issue
- Clear, unedited images of the product and packaging
- Unedited unboxing video, where reasonably required for verification
Once the issue is successfully verified, we will provide an appropriate resolution, which may include a replacement, exchange, Store Credit / Gift Card, or other remedy as required under applicable law.
For verified damaged, defective, or incorrect products, no reverse pickup charges will apply.
RETURNS FOR CHANGE OF MIND
If you change your mind about a purchase, you may request a return within 7 DAYS OF DELIVERY.
Approval is subject to the eligibility conditions and exclusions stated in this policy.
Approved change-of-mind returns are provided only as Karol Bagh Wala Store Credit / Gift Cards.
No refund to the original payment method will be provided.
WHAT ARE THE ELIGIBILITY CONDITIONS?
For a return or exchange to be accepted:
- The request must be raised within the applicable return window.
- The product must be unused, unworn, undamaged, and in its original condition.
- All original packaging, tags, labels, manuals, accessories, cables, magnetic rings, inserts, and other included items must be returned, where applicable.
- The product must be free from scratches, stains, marks, odour, alteration, tampering, or other signs of use.
ITEMS THAT FAIL TO MEET THESE CONDITIONS MAY BE REJECTED.
HOW DOES RETURN / EXCHANGE PICKUP WORK?
Once your request is approved, we will attempt to arrange a reverse pickup from the original delivery address.
A ₹150 REVERSE PICKUP FEE WILL BE CHARGED FOR CUSTOMER-INITIATED RETURNS AND EXCHANGES.
This fee does not apply to verified damaged, defective, or incorrect products.
If reverse pickup is unavailable at your PIN code, you may be required to self-ship the product to the return address provided by Karol Bagh Wala.
For self-shipped returns, the customer is responsible for securely packaging the product and using a trackable courier service. Karol Bagh Wala will not be responsible for packages lost or damaged during return transit where shipment is arranged by the customer.
ORDERED THE WRONG MODEL / VARIANT?
Many Karol Bagh Wala products are specifically designed for particular phone models, devices, sizes, colours, connectors, or variants.
CUSTOMERS ARE RESPONSIBLE FOR CHECKING COMPATIBILITY BEFORE PLACING AN ORDER.
Where compatibility information is correctly mentioned on the product page, returns for an incorrectly selected model, variant, size, colour, or specification may be rejected.
Where we approve an exchange for an incorrectly ordered model or variant, the ₹150 reverse pickup fee will apply and the exchange will remain subject to stock availability.
HOW ARE EXCHANGES HANDLED?
Exchanges are subject to product, model, variant, colour, and stock availability.
Once the returned product reaches us and successfully passes our quality check, approved exchanges are generally processed within 24–48 HOURS.
Please note that the complete exchange process, including reverse transit, inspection, processing, and dispatch, may take approximately 7–10 DAYS.
If the requested replacement is unavailable or discontinued, a Karol Bagh Wala Store Credit / Gift Card of the eligible value will be issued.
INSPECTION OF RETURNS
ALL RETURNED PRODUCTS ARE SUBJECT TO A QUALITY CHECK.
Karol Bagh Wala reserves the right to reject a return or exchange if:
- The product shows signs of use or damage.
- The product has been altered or tampered with.
- Original packaging, tags, accessories, or included items are missing.
- The request was raised outside the applicable return window.
- The returned product does not match the product originally dispatched.
- The product otherwise fails to meet the eligibility conditions of this policy.
Rejected returns may be sent back to the customer, and applicable shipping charges may be borne by the customer.
STORE CREDIT / GIFT CARDS
ALL APPROVED RETURNS ARE PROCESSED AS KAROL BAGH WALA STORE CREDIT / GIFT CARDS.
Store Credit / Gift Card terms:
- Issued for the eligible product value after applicable deductions, if any.
- Non-transferable.
- Cannot be exchanged for cash.
- Cannot be refunded to a bank account, UPI, wallet, COD, or original payment method.
- Issued to the customer’s registered email address or other approved contact method.
- Valid for 12 MONTHS (1 YEAR) from the date of issuance.
- Cannot be extended, refunded, or reissued after expiry.
- Can only be redeemed on KAROLBAGHWALA.IN.
- If the value of the new order exceeds the available Store Credit / Gift Card balance, the remaining amount must be paid by the customer.
WHEN WILL STORE CREDIT / GIFT CARD BE ISSUED?
Store Credit / Gift Cards are generally issued within 24–48 HOURS once the returned product is received by us and successfully passes the quality check.
Please note that the complete return process, including reverse transit and inspection, may take approximately 7–10 DAYS.
WHAT ABOUT PARTIAL COD / ADVANCE PAYMENTS?
Any amount collected as a Partial COD or advance payment is non-refundable in cases of customer cancellation, refusal to accept delivery, or non-acceptance of the order, subject to applicable law.
NON-RETURNABLE / FINAL SALE PRODUCTS
Certain products may be specifically marked “NON-RETURNABLE” or “FINAL SALE” on the product page.
Such products are not eligible for return, exchange, or Store Credit for change of mind.
This may include:
- Products marked Non-Returnable or Final Sale
- Clearance products
- Heavily discounted products
- Customized or personalized products, where applicable
- Hygiene-sensitive products, where applicable
However, if a product is genuinely received damaged, defective, or incorrect, please contact us within the applicable reporting period so the issue can be verified and an appropriate remedy provided.
CAN ORDERS BE CANCELLED AFTER PLACING?
Once an order has been confirmed and entered into processing or dispatch, it cannot be cancelled or modified, and address changes may not be possible.
Customers are responsible for checking their product, model, variant, colour, quantity, contact details, and delivery address before confirming an order.
PROCESSING TIME
Return / Exchange Processing: Generally within 24–48 hours after successful quality inspection
Complete Return / Exchange Process: May take approximately 7–10 days, including transit and inspection
Store Credit / Gift Card: Generally within 24–48 hours after successful quality inspection
Replacement Dispatch: Subject to stock availability
FINAL DECISION
KAROL BAGH WALA RESERVES THE RIGHT TO VERIFY, APPROVE, OR REJECT ANY RETURN OR EXCHANGE REQUEST BASED ON THE CONDITIONS OF THIS POLICY.
NOTHING IN THIS POLICY IS INTENDED TO LIMIT ANY STATUTORY RIGHTS OR REMEDIES AVAILABLE TO CUSTOMERS UNDER APPLICABLE INDIAN LAW.
SUPPORT
For any further assistance, please feel free to write to us at:
Email: support@karolbaghwala.in
Phone / WhatsApp: +91 8750776262
SUPPORT HOURS: MONDAY TO SATURDAY | 11:00 AM – 7:00 PM
A NOTE FROM US
With over 25 years of wholesaler experience, we believe in doing business the right way — fair, transparent, and customer-first.
Thank you for shopping with Karol Bagh Wala.
Always the Best. Never Overpriced.